Thursday, July 04, 2013

Fuji Xerox Printer Warranty

My Fuji Xerox CP205 colour laser printer started to give problem last month. It sprayed a lot of cyan toner over the left side of the page. Due to some urgent report-printing, I went and bought a new unit without checking the warranty on the existing unit. Subsequently (after calling the distributor), I discovered that the warranty (3 years) was on a swap basis! I could have saved the expense of buying the new printer (lesson learnt).


The distributor, Mavisco Sdn Bhd, was located at Plaza Kingfisher (stupid GPS map in the car could not find this address! it was listed as King Fisher). After inspection, I was given a new unit. But this replacement unit did not carry a "further 3 year warranty", it is covered under the remainder period of the existing warranty. After the end of the 3-year warranty period, any printer breakdown will not be repairable and the broken printer can be dumped at our local landfill (slight sarcasm if Fuji Xerox is claiming to be an environmentally friendly company). They did tell me that, in that situation, to keep the broken printer and wait for one of their "trade-in" promotion for a new printer.


I had never been to Plaza Kingfisher. One of the staff there told me I had not missed anything by that omission.


But it can't be too bad if there was a Pizzahut ...


... and a Giant Hypermart. Where there is a Giant ...


... there's usually a Guardian Pharmacy! They are part of the same group (I believe Cold Storage is also part of that group).